Application Maintenance and Support

ERP Roots offers various customized SAP support models.

Onsite Support
Specialized SAP support team operates from Client’s premises and helps them run smooth business operations by providing quick and prompt solutions.

Offshore Support
Our dedicated central support team works remotely to help them run smooth business operations by providing quick and prompt solutions.

Flexible Support
We provide customized support services as per our client’s requirements. Every business is different to some extent. With our dedicated SAP support desk consultants, we provide flexible SAP support packages to suit your unique business requirements.

Wide range of support services

ENHANCEMENTS & PROJECTS

Enhancements, acquisitions, divesting, upgrades

Year End activities and other small projects, service packs

Enhancements, acquisitions, divesting, upgrades

Changes amendment & Testing

Feasibility analysis of SAP functionality for business

New Requirements

CONTINUOUS IMPROVEMENTS

Training Activities

Changes amendment & Testing

Training Activities

Expansion (e.g. GTS, Seasonal procurement)

Strategic Planning

New modules and functionalities

By leveraging our skilled professional team working in tandem with your IT department, we can help you leverage SAP investment to reach your company’s goals while providing you a level and predictable cost structure. Our experts can deliver answers to your help desk queries faster, providing SAP expertise at their fingertips and providing you the data to ensure that your SAP performance is meeting your business goals.

Support Services Coverage Levels

We can provide support to supplement your team for SD, MM, PP,FICO, EWM, TM & SAP Technical and others for a fraction of the cost of what you are currently paying.

Level I

SAP & business process.
General end-user Support.
Create or Restart BATCH jobs.

Level II

Easy customization.
Easy configuration & Troubleshoot program failure.
System error research.
Focus on “How to” issues.
General application diagnosis/ trouble-shooting.

Level III

ABAP development.
SAP script/ smart form development.
ALE and EDI development
Customization of new business units.
Concentrates on continuous improvements.

Our support services cover

24 hour managed support.
Flexi support desk hours.
Technical support projects.
Customized Ticketing Tool.

The benefits of our service include

Value for money, with the right package and support expertise to match your exact needs.
Better cost control, only paying for the support you need.
Flexible packages, able to support changing business requirements.
Out of hours support, we are there whenever you need us.
A wider knowledge base of SAP experts to tap into, with functional and technical experts.
Reduced risk, with a well maintained SAP system that won’t get in the way of your business.